Greater Accra, Abelemkpe, 20 hours ago
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Vacancy Vancancy Vancancy
Company Name
Yinsky prime consulting Ltd
Job Type
Full-Time
Work Setup
Office
Responsibilities
Answer customer questions via email, live chat, social media, and phone
Provide accurate information about products, prices, promotions, and policies
Respond promptly and professionally
Address complaints about delayed, damaged, or incorrect items
Process refunds, returns, and exchanges
Offer appropriate solutions (replacement, refund, discount, etc.)
De-escalate frustrated customers calmly and professionally
Requirements & Skills
Clear written and verbal communication
Professional and polite tone
Good listening skills
Patience and empathy
Friendly and positive approach
Ability to manage difficult customers
Ability to multitask
Manage multiple chats or calls simultaneously
Meet response time targets
Minimum Qualification Requirements
Shs and above and should be able to read and write english language
Minimum Experience
less than 1 year
The Customer Service Personnel is responsible for assisting customers with inquiries, orders, complaints, and product information in an online shop. The role involves providing good customer support through email, phone calls, and social media platforms to ensure customer satisfaction and loyalty.
GH₵ 1,500 - 2,000
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