Greater Accra, Abelemkpe, 05/05
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Customer Care
Company Name
Yinsky Prime Consulting Ltd
Job Type
Full-Time
Work Setup
Office
Application Deadline
Open
Responsibilities
Customer Service Responsibilities:
*Answer inquiries* (phone, email, chat, in‑person) quickly and accurately.
*Resolve complaints* – listen, empathize, find solutions, follow up.
-*Process orders/returns* – check inventory, handle refunds or exchanges smoothly.
*Provide product info* – features, usage, troubleshooting, upsell when relevant.
*Maintain records – log interactions, update CRM, track satisfaction metrics.
*Collaborate with teams – pass feedback to product, logistics, or marketing for improvements.
*Uphold brand voice – stay friendly, professional, and consistent with company tone.
*Monitor KPIs – response time, resolution rate, CSAT (customer satisfaction) scores.
Requirements & Skills
-Good speaking skills, English and twi is mostly required
-Must be very tolerant
-A little knowledge in computer usage is an added advantage
Minimum Qualification Requirements
Minimum of Shs certificate is required for this job
Minimum Experience
1 year
Must be living somewhere near and closer
Safety tips
- Don't pay fees for applying/interviewing
- Avoid going for an interview at an unofficial office address
- Do your research and check info about the company
- Never disclose personal info before you get a job offer
